Someone passed this article along: “Are You Noticing Nerd Fatigue?“
First of all, the people who work on computers are generally geeks. I know, a lot of people think geek and nerd are synonymous, but they just aren’t. Trust me, I saw American Splendor last night. Toby Radloff is a nerd. Harvey Pekar is a (comics and music) geek.
So, what about this fatigue thing? Mark makes an argument for centralization. I would’ve thought that we’re beyond the “centralization is better” fad, but I know a lot of IT guys like the idea. Keep the users dumb.
Further, he argues that productivity is negatively affected by “nerd-wannabees”, but measuring productivity is a slippery game.
While your non-IT staffer is answering someone’s technical questions, he could have shuffled two or three pieces of paper!
Of course, we neglect to look at how many more pieces of paper are being shuffled now because the “nerd-wannabe” was there to answer a question immediately instead of going to the help desk. Maybe as many as four or five more pieces of paper got shuffled for a net savings in paper shufflage of two.